Patient Resources
Patient Information & Practice Policies
Everything you need to know before your visit, from office hours and insurance to prescription refills.

PATIENT INFORMATION
Office Hours & Appointments
Our office is open Monday through Friday, 9:00 AM to 5:00 PM. We strive to provide accessible care and can accommodate same-day appointments in most circumstances when you call.
- Phone Lines: Mon–Thu 9:00 AM–4:30 PM | Fri 9:00 AM–3:30 PM
- Appointments & Inquiries: Call us at (203) 468-9775
- Same-Day Visits: Available upon request based on availability
- Medical Emergencies: Please dial 911 for immediate assistance

BILLING & COVERAGE
Insurance & Payment
Please remember to bring your insurance card with you, as we accept most insurance plans including Medicare and Medicaid, and copayments required by your plan must be paid when you check in.
For self-pay patients, payment is expected in full at the time of service, and we accept cash, checks, debit cards, and major credit cards including VISA, Mastercard, American Express, and Discover.
PHARMACY SERVICES
Medication & Refill Requests
For your convenience, routine refill requests for non-controlled medications should be submitted directly through your pharmacy, and their team will reach out to our office as needed; please note that all refill inquiries should be made during our normal phone line hours.

PATIENT PRIVACY
Confidential Medical Records
Your health records are strictly confidential and fully protected under HIPAA regulations, meaning we take your personal privacy seriously and will only release your information with a signed consent form from you.
BEFORE YOUR VISIT
Preparing for Your Appointment
Please arrive 15 minutes early to complete paperwork.
Photo ID
Government-issued photo ID (driver’s license, etc. – required for new patients).
Insurance Card
Current health insurance card for check-in.
Medication List
Complete list of all current medications you are taking.
Your Trusted Healthcare Partners in Branford and Throughout the Shoreline
Contact our office today to schedule an appointment with our primary care team.